Effective Date: August 13, 2026
Bistro Palms
Bistro Palms ("Bistro Palms," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we may collect, use, disclose, and safeguard information when you visit bistro-palms.popmenu.com, place an order, make a reservation, sign up for communications, participate in a loyalty or rewards program, or otherwise interact with us online or in person.
By using our website or related services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Personal Information
Information you voluntarily provide may include:
Name
Email address
Phone number
Billing and payment-related information
Order and purchase history
Reservation information
Delivery or pickup information
Account information
Loyalty or rewards program activity
Marketing and communication preferences
Information you provide when contacting us or submitting a form
Payment card information may be processed directly by third-party payment processors rather than stored by Bistro Palms.
Information Collected Automatically
When you visit or interact with our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages viewed and features used
Date and time of visits
Referring website or source
General location information derived from your device or IP address
Information collected through cookies and similar technologies
2. How We Use Your Information
We may use information we collect to:
Process and fulfill orders
Facilitate reservations, pickup, delivery, or other restaurant services
Process payments
Communicate with you about orders, reservations, or requests
Provide customer service and support
Administer loyalty, rewards, or promotional programs
Send marketing communications where permitted by law and according to your preferences
Personalize and improve your experience
Analyze website traffic and usage
Maintain and improve our website and services
Detect and prevent fraud, misuse, or security incidents
Protect our rights, customers, employees, and property
Comply with applicable laws and legal obligations
3. How We Share Information
We may share personal information with service providers and other third parties that assist us in operating our restaurant and providing services to you.
These may include:
Website and technology providers, including Popmenu
Payment processors
Online ordering and delivery providers
Reservation providers
Loyalty and rewards providers
Email, SMS, and marketing service providers
Analytics and website performance providers
Hosting and cloud service providers
Professional advisers and other business service providers
These third parties may process information according to their own privacy policies and/or their agreements with us.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights or the safety of others, investigate fraud or security issues, or in connection with a merger, sale, financing, acquisition, or other business transaction.
4. Online Ordering and Third-Party Services
Our website may offer online ordering, reservations, delivery, payment processing, or other functionality provided by Popmenu or other third-party service providers.
When you use these features, information may be collected or processed by those providers to complete your request. Their collection and use of information may also be governed by their respective privacy policies and terms.
We encourage you to review the privacy practices of any third-party services you use.
5. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, tags, and similar technologies to:
Enable website functionality
Remember preferences
Understand how visitors use our website
Measure website performance
Improve our services
Support advertising or marketing activities, where applicable
You may be able to control cookies through your browser settings or other privacy controls made available on our website.
Disabling certain cookies may affect the functionality of some parts of the website.
6. Marketing Communications
If you choose to receive promotional emails or text messages from us, we may use your contact information to send restaurant news, offers, promotions, events, or other marketing communications.
You may unsubscribe from promotional emails by using the unsubscribe link included in those messages.
If we offer SMS marketing, you may opt out by following the instructions included in the applicable text messages.
Transactional communications, such as order confirmations, may still be sent when necessary to provide a service you requested.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
Provide our products and services
Maintain appropriate business and transaction records
Resolve disputes
Enforce agreements
Prevent fraud and security incidents
Satisfy legal, tax, accounting, and regulatory obligations
Retention periods may vary depending on the type of information and applicable legal requirements.
9. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have certain rights concerning your personal information, which may include the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Obtain information about how your personal information is used or disclosed
Opt out of certain marketing communications
Withdraw consent where processing is based on consent
Exercise other privacy rights provided by applicable law
Certain exceptions may apply.
To submit a privacy request, please contact us using the information provided in the Contact Us section below. We may need to verify your identity before processing certain requests.
10. Children's Privacy
Our website and services are intended for a general audience and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.
11. Third-Party Links
Our website may contain links to websites, platforms, or services operated by third parties.
Bistro Palms is not responsible for the privacy, security, or content practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, services, or legal requirements.
When we make changes, we will post the revised Privacy Policy on this page and update the effective date at the top.
We encourage you to review this page periodically for updates.
13. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:
Bistro Palms
2865 McPherson Street
Marianna, FL 32448
United States
Email: info@bistropalmsflorida.com
Phone: (850) 526-2226
Website: www.bistropalmsflorida.com